What is digital accessibility ?

Digital accessibility is a set of rules and best practices covering functional, graphic, technical, and editorial aspects. Adhering to these rules and best practices ensures that digital platforms (websites, mobile applications, PDF documents, etc.) are accessible to people with disabilities.An accessible website allows users, for example, to :

  • Customize the display via their operating system and/or browser (enlarging or shrinking text, changing fonts, modifying colors, stopping animations, etc.).
  • Navigate using assistive technologies such as screen readers or braille displays.
  • Navigate without a mouse, using only the keyboard, switches, or a touch screen.
  • View videos and audio content with the help of subtitles and/or transcripts.
  • Etc.

Commitments to digital accessibility

BPCE-IT is committed to making its websites (internet, intranet, and extranet), mobile applications, software packages, and digital public interactive kiosks accessible in accordance with Article 47 of French Law No. 2005-102 of February 11, 2005.

Currently, Groupe BPCE is implementing a program aimed at strengthening digital accessibility, a key element of which is the development of a multi-year plan for 2025-2027.

BPCE-IT is part of this shared framework, adapted to its scope through the following document : 2025 Action Plan.

Declaration of non-compliance with the RGAA

This temporary declaration applies to the website www.bpce-it.fr

Compliance status

This website is non-compliant with the RGAA (Référentiel Général d’Amélioration de l’Accessibilité – General Accessibility Improvement Framework) – version 4.1.2 due to the absence of an audit to assess its compliance.

In the event of a planned redesign or decommissioning of the site, no action will be taken.

Preparation of this declaration

This declaration was prepared on December 6, 2024.

Feedback and contact

If you are unable to access any content or service on this site, you can contact us using one of the methods below, describing your issue:

Write to us at the following email address: [contact.accessibilite@bpce-it.fr].

Enforcement procedure (Remedies)

  1. You have identified one or more breaches of digital accessibility regulations on this website (such as accessibility defects, absence of mandatory declarations, etc.),
  2. You have contacted us to report it,
  3. You have not received a satisfactory response,

Then you can:

Contact Arcom

To report one or more breaches of digital accessibility regulations, please use the contact form on the Arcom website.

Contact the Defender of Rights (Défenseur des droits)

To assert your rights regarding accessibility defects you have encountered, you can :

  • Contact the delegate in your region via the Defender of Rights delegate directory.
  • Fill out the Defender of Rights complaint form, selecting the themes “I am a victim of discrimination”, then “Private goods and services”, and finally “Disability”.
  • Send a free-post letter (no stamp required if mailed within France) to the following address : Défenseur des droits Libre réponse 71120 75342 Paris CEDEX 07