24/7 Monitoring of technical and application services
The Control Tower division steers the quality of service delivered to our clients.
Teams at the heart of service excellence
The Control Tower division steers the quality of service delivered to our clients. It does this notably through industrial monitoring systems that oversee BPCE-IT’s operated services on a 24/7 and end-to-end basis, centralized management of IT crises and business continuity, and communications with managed services clients.
It plays a key role in the relationship with the group’s institutions by facilitating project relations, tracking, and the evolution of service offerings in line with client needs, while driving the continuous improvement of BPCE-IT’s services. These diverse activities rely on key technical foundations which are also operated by the Control Tower.
One mission, two objectives :
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Monitor
through innovative, industrial-grade monitoring systems that oversee BPCE-IT’s operated services on a 24/7 basis.
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Improve
by transforming customer feedback and performance data into concrete actions, in coordination with all business lines.
Discover opportunities within the Control Tower division
Method and Quality Engineer, Incident Manager…